Returns & Refunds Policy

This policy explains when a product purchased through Aggregated Aggregates can be returned, exchanged, or refunded.

1. Bulk and bagged aggregate — general rule

Because aggregate materials (sub-base gravels, crushed stone, sand, crusher run, ballast, drainage stone, decorative aggregate, agricultural lime, and recycled aggregates) are sold and delivered as bulk tipper loads or bagged product cut to your specified quantity, products are non-returnable once dispatched from the partner-supplier location, except where:

• The product delivered does not match what you ordered (wrong product or grading);
• The product delivered is defective or does not conform to the stated SANS/COLTO grading standard; or
• The quantity delivered is materially short of the quantity invoiced.

2. Cut-to-length and made-to-order materials

Materials cut or made to your specification are produced for your order alone, including:

• Roof sheeting cut to the lengths on your cutting list; and
• Reinforcing steel cut and bent to your bar bending schedule.

These materials cannot be returned, exchanged or refunded once they have been cut or made, except where:

• What is delivered does not match the lengths, sizes or shapes on the quote you accepted; or
• The material is defective.

Check every length, size and shape on your quote before you accept it. Once you have accepted, the order cannot be cancelled after cutting has started.

2A. Returning materials that were supplied correctly

If the materials were delivered as ordered but you want to return them — for example you ordered the wrong product or quantity, or your plans changed — we may accept the return where you ask within 7 days of delivery, the manufacturer or supplier agrees to take them back and they are unused and undamaged. A handling fee of 18% of the amount charged for the returned materials applies, which also covers collecting them from your site, as set out in our Handling Fee Policy. No handling fee applies to the cases in section 1 or to materials that are defective, wrong or short.

3. How to report an issue

Report any delivery discrepancy or quality concern within 48 hours of delivery to support@aaggregates.store, including your order number, photographs of the product and delivery note, and a description of the issue. Claims raised after this window may not be honoured, given the practical difficulty of verifying a bulk material claim after it has been used or exposed to weather.

4. Remedies

Where a valid claim is confirmed, we will, at our discretion:

• Arrange a replacement delivery of the correct product or quantity, at no additional delivery charge; or
• Issue a partial or full refund to your original payment method or account.

5. RFQ / quoted orders

Orders placed through our RFQ flow (Volume/Civil Bulk tier orders ≥10m³, or deliveries beyond 100km) are subject to the specific terms confirmed in your written quote, which take precedence over this general policy where they conflict.

6. Cancellations before dispatch

You may cancel an order before it has been dispatched from the partner-supplier location by contacting support@aaggregates.store. Once a tipper load has been dispatched, it cannot be recalled or cancelled.

7. Statutory rights

This policy does not limit any right you may have under the Consumer Protection Act 68 of 2008, to the extent it applies to your purchase.

8. Contact

For any return, refund, or delivery discrepancy query, contact support@aaggregates.store.